Drum Star Wear

In-stock merchandise is generally shipped within one to two business days from the date of the order. We use Priority Mail through the U.S. Post Office, which generally takes only one to three business days for delivery (depending on the destination’s proximity to Northern California).

International orders:
The customer will be responsible for potential taxes, duties and/or brokerage fees their individual governments assess. Shipping is by US Air Mail and will arrive within 10 to 15 business days. Delays sometimes occur at customs. This of course is beyond our control. Due to any postal delays please allow up to 30 business days for delivery before contacting us for lost packages. We do not track international packages.
RETURNS
3 REASONS FOR RETURNS:
1. Wrong Size.
2. Wrong Item Shipped.
3. Defective Item.

• All returns must be authorized. *

To receive authorization for a return, you must contact customer service at drumstarwear@yahoo.com. All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee.

• All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Also include the original invoice with the RA# written on it.

• Please specify the reason for the return on the original invoice.

• If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.

You will be responsible for the return shipping costs.

We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund the amount for return shipping.

Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.

Return to:

Drum Star Wear
Attn: RETURNS
489 Bella Calais Way
San Jose, CA 95138

CHEST
With tape level, measure around the fullest part of the chest, just under the arms and around the shoulder blades.